Return Policy

RETURNS + EXCHANGES

Our return policy window is 21 days. If 21 days have gone by since your order has been delivered, unfortunately we cannot offer you a refund or exchange. To be eligible for a return/exchange, your item must be unwashed, unused, and in the same condition that you received it. 

It is the buyers responsibility to inspect the item(s) for defects prior to wash and wear.

*Return shipping is the responsibility of the buyer.*

*Make sure to choose RE:DO at checkout for unlimited FREE returns for store credit, and/or exchanges.*

Returns with animal hair, smoke or other strong smells or have the appearance of wear/wash will under no circumstances be considered for a refund/exchange and COZYS will not incur costs to return the item to the buyer. 

To proceed with the exchange, please click here

 

ALL SALE ITEMS ARE MARKED AS FINAL SALE AND

WILL NOT BE AVAILABLE FOR RETURNS OR EXCHANGES. 

*This includes any purchases made with a sale code.*

please note:

If RE:DO SHIPPING INSURANCE is opted out of at checkout - COZYS will not be held responsible for any lost, stolen, or returned packages. 

We take pride in packaging and shipping your orders with care. We advise not to ever open your packaging with any sharp objects! COZYS cannot offer any returns or exchanges if product is cut during the process of opening your package.

Any questions? 

Email us at hello@cozysblankets.com

 

HOLIDAY SHIPPING TIMES

Please allow our COZYS team an extra 5-7 business days to get your order shipped from our warehouse. Due to shipping delays USPS experiences during this time - your order may take up to 7-10+ business days after it leaves our facility to get into your hands. We appreciate your patience and understanding as we work around the clock to get your orders out!

 

COZYS HOLIDAY RETURN/EXCHANGE POLICY
Our regular return policy lasts 21 days from date of receipt. During the Holidays - we will be extending our return/exchange policy to January 31st, 2024. The items MUST be unwashed, unused, and in their original condition. *Refer to our return policy above for requirements when returning/exchanging.*
We will not be accepting returns/exchanges on SALE items, as they are final sale. Orders placed during our Black Friday/Cyber Monday sale will ONLY be eligible for store credit. No refunds will be processed. 
As always, any additional questions can be sent to our customer service email - hello@cozysblankets.com